Client information
If graphic design and visual communication are an uncharted territory for you, don't worry. I'm here to guide you every step of the way. All designers work in slightly different ways. So whether you're a future or current client, check out my workflow, FAQs, and service terms. And, of course, feel free to send any questions my way.
Request estimate
I realize that even if you feel that I’m your best fit, you want to know what my work will cost. I totally get it. Fill out the form below, and I’ll do my best to get you an estimate of what a project of your scope will cost.
Workflow
From initial contact through to the completion of your project, I'm here to ensure that your project runs as smoothly as possible. The following is the workflow that you can expect from working with me.
Convene
We’d start by meeting and discussing your project over coffee—or tea, if that's your thing—in person, over the phone, or via video conference. I want to familiarize myself with you and your vision for your project. I'll inquire about your design goals and details and exchange some ideas with you. After our talk, I’ll send you a project proposal.
Project proposal
I’ll form a creative brief. This will outline your project, its goals, your values and ideas, and a scoop of my exploration, including information on your targeted audiences, potential challenges and constraints, likely outcomes, and deliverables.
Downpayment
If you accept my bid for your project, I’ll require a 50% down payment of the estimated cost to schedule and begin work.
Researching + drafting
Though some research was preliminarily done for your estimate, I’ll continue on identifying your target market research for most projects and begin drafting your project designs. I’ll usually start with word graphs and move onto roughs and develop ideas into a unified proofreading presentation.
Proofing
I’ll send you a proof via email with a link to your proof file. After reviewing your first project proof, you’ll be able to make comments and edit requests directly on the proof file, by replying to proof email, or by giving me a call.
Editing + refining
After I receive your feedback on the initial proof, I’ll commit your edits to your project, proofing back and forth until you’re happy with the project design. I’m happy to make any changes that you request, and we can always take a moment to convene and deliberate. If changes go beyond the scope of the original of estimate, I’ll notify you that additional costs may / will be added to your final payment.
Publishing
After proofing and receiving final approval from you, your project is ready to publish. Print materials would be sent to press. Code work would be uploaded / submitted. I’d notify you when deliverables are ready.
Final payment
Once I provide you with digital deliverables or order materials associated with your project, I’ll send you an invoice for the second 50% of the estimated cost or remaining billable work, if more or less design time was incurred.
Project release
Once I receive your second payment on the project, the final approved artwork is yours. I will store your projects’ artwork for at least three years for your convenience.
FAQs
How much do I charge?
I don’t have flat charges for spec projects (the price for one logo, for example). However, I do have a fairly solid idea of how much time most projects take to develop. My design time rate is 75.00 USD per hour of work. Please request an estimate. I’ll be sure to let you know what your project would take to make a reality. I don’t charge for initial project consulting.
Why do I request a 50% downpayment?
I ask for a 50% downpayment on the estimate cost for the project as a security. The downpayment allows the client good faith that I’ll complete the project since I can only collect the total payment when the project is published and allows me the insurance that I get paid for my work even if the client decides to terminate the project early or ghosts me—unfortunately, that’s happened before.
How do I receive payments?
I can accept payment for your project a variety of different ways: I can receive a check at PO Box 2329, Hailey, ID, 83333, United States. I can generate and send a weblink for clients to pay via credit card through Square. And I can run a credit card transaction or collect cash payment and checks in-person if you’re in the Sun Valley, Idaho area.
Do I do any last-minute designs or quick-turnaround jobs?
Absolutely! If I have available time, bring it on! I charge a 25% rush fee on top of project costs to start work within five days. I do this because I’d have to displace scheduled client work or work additional day hours to complete your project.
What kind of graphic design services do I offer?
While I like to consider myself a design generalist, I specialize in brand development. Brand development is multifaceted and involves everything from logo to website to ads to print materials to specific use-case graphics such as social media and newsletters. I can always pop the hood of an existing website or web app to make edits to functionality. Additionally, I am able to take simple photographs for your project such as portraits, events, buildings, and products.
How do I send final project files?
I’ll send final files via a Creative Cloud link that will remain live for one week. If your project involves a logo, I’ll include .svg versions and .jpg and .png versions sized at 2400px, 1200px, 600px, and 300px width resolutions—if you require any other specific resolutions or specific-case versions, I’ll be happy to produce those for you.
Service terms
1 BILLING
1.1 SERVICE RATE
PMMOdesigner will bill $75.00 USD per hour of design and / or revision service.
1.2 ESTIMATES
The estimate provided in the project proposal is within plus-or-minus twenty- five percent (±25%) of actual costs. Estimates are provided for the client’s budgeting convenience, and, since estimates of a creative project are difficult to anticipate, this estimate should not be construed as a firm quotation.
1.3 INVOICES
PMMOdesigner will send the Client two invoices per project—unless otherwise agreed upon during initial project consulting. One invoice for fifty percent (50%) of the estimated cost of the project and another invoice for the remaining cost of the project upon completion. The remaining cost may include additional billable service hours and / or items due to Client requests beyond the original estimate’s scope. All invoices are considered “due now” unless otherwise agreed upon during initial project consulting. Services or projects considered “on-going projects” will be invoiced on a monthly basis. SEE 1.9 ON-GOING PROJECT BILLING.
1.4 SCOPE CREEP
In the event that there are client revisions and / or additions to the scope of the estimated project, PMMOdesigner will make every effort to keep the Client apprised of additional costs.
1.5 HANDLING FEES
Outside costs, such as—but not limited to—web hosting, printing, copy writing and photography, are estimated to the best of ability. They are billed at actual cost plus a twenty-five percent (25%) handling fee.
1.6 RUSH FEES
Projects that require a start time within five business days (Monday, Tuesday, Wednesday, Thursday, and Friday) on the initial project estimate will be subject to a thirty percent (30%) rush fee of the total project cost.
1.7 SALES TAX
All applicable sales tax will be paid by the client. The Idaho sales tax is six percent (6%). All applicable sales tax will be billed after the addition of any relevant fees.
1.8 TIME ACCRUEMENT
Billable hours are rounded up to the nearest fifteen (15) minute increment. For individual service tasks performed in less than fifteen (15) minutes, PMMOdesigner will round up to fifteen (15) minutes for billing purposes. PMMOdesigner tracks time spent on service work via the application Timery™.
1.9 ON-GOING PROJECT BILLING
Projects of an on-going scope with a length of three (3) weeks or longer will be billed via invoice on a monthly basis. On-going projects will be decided during initial project consulting or decided by work-relationship between PMMOdesigner and the Client.
1.10 PROJECTS ON HOLD
Projects placed on hold for more than thirty (30) days will automatically be billed for services completed and are subject to termination and revised estimate if kept on hold for sixty (60) days. Projects inactive either due to lack of correspondence or due to an apparent avoidance of communication with PMMOdesigner will be considered on-hold after thirty (30) days of the last communication to or from PMMOdesigner.
2 PAYMENT
2.1 PROJECT DOWN PAYMENT
Payment of 50% of the estimate total is required to begin design service and the remaining total of the final project cost upon project completion.
2.2 PAYMENT METHODS
PMMOdesigner can accept payment by the following: a mailed check to PO Box 2329, Hailey, ID, 83333, United States; a credit card transaction or cash or check collection in-person; or online payment via Square™ (financial services platform) following a link included every invoice notice email from PMMOdesigner.
3 PROPERTIES + COPYRIGHT
3.1 UNSELECTED ARTWORK
In the event that several solutions are being produced for a project, the solution selected by the client for production becomes the Client’s property upon full payment of that project. All other design solutions in all forms not selected by the Client remain the property of PMMOdesigner.
3.2 SERVICE WORK GUARANTEE
All conceptual presentations are developed with the understanding that the final work will be executed by PMMOdesigner.
3.3 DRAFT + PROOF OWNERSHIP
Electronic mechanical art and proofs will remain the property of PMMOdesigner unless specifically negotiated at initial project consulting.
3.4 ARTWORK STORAGE + PRODUCTION
PMMOdesigner will be responsible for storage of approved project files for three years, during which they may be released to the Client at-will and free of charge. Unless specifically indicated otherwise, all files will be created in software versions of Abode Creative Cloud applications and with fonts for Macintosh systems.
3.5 CLIENT OWNERSHIP IN-FULL
Copyright on all original designs remains the property of PMMOdesigner until completion of the contract (including implementation per these conditions) and full payment of all related fees.
3.6 STOCK ARTWORK
Unless otherwise stated, all original (non-royalty-free) illustration and photography is purchased for one time use only and entitles the Client to reproduction rights for the specific project on which the price was negotiated. Re-use, adaptation, or extended use will require additional compensation based on the market value of additional usage.
3.7 PORTFOLIO USE
Use of the project piece(s) for PMMOdesigner promotion is permitted, including submission to design competitions and publications.
4 PROJECT PROOFREADING
4.1 PROOFREADING RESPONSIBILITY
PMMOdesigner is not responsible for proofreading copy or other materials supplied by the Client. PMMOdesigner will make every effort to ensure correct spelling and punctuation, but the Client is ultimately responsible for final approval of all copy.
5 PROJECT DEADLINES
5.1 PROJECT DEADLINE DECLARATION
PMMOdesigner will strive to be timely and meet the Client’s project deadline, however the Client must declare a deadline before the project’s initiation. If a deadline is not declared, PMMOdesigner will establish an estimated project completion date that will be included in the project proposal.
5.2 PROJECT INACTION DEADLINE DELAY
For everyday that a Client fails to reply to project proofs or correspondence, the project’s deadline may be pushed back one (1) day.
6 PROJECT TERMINATION
6.1 CLIENT PROJECT TERMINATION
The Client has the right to terminate the project agreement in writing or by phone. In the event of termination, PMMOdesigner will be paid for all work, services, and expenses incurred up to the date of termination.
6.2 TERMINATION PROPERTY OWNERSHIP
All concepts and work produced up to date of termination remain the property of PMMOdesigner.
7 CONFLICT RESOLUTION
7.1 GOOD-FAITH UNDERSTANDING
If a service and/or payment disagreement arises between the client and PMMOdesigner, PMMOdesigner will attempt to seek and implement fair disagreement resolutions.
7.2 ARBITRATION
In the event of a legal action to enforce any provision of this agreement, the prevailing party shall be entitled to receive reasonable attorney’s fees and costs. Prior to court proceedings however, either party may submit a dispute to binding arbitration before the American Arbitration Association.
